Water and Sewer Assistance Programs

If you are a current customer of the City of Portsmouth’s Water and Sewer Division you may be eligible for one of the following assistance programs:

Water and Sewer Annual Assistance Program

A 25% discount on water and sewer bills for income-eligible homeowners or tenants serviced by the City of Portsmouth’s Division of Water and Sewer.

1. Applicant must reside at the property and have a current water and sewer account at the address on the application.
2. See Application Section A (pdf linked below) for income restrictions.
3. Program discount is valid from date of acceptance forward. It is not applicable to any past due balances on the customer’s account.
4. Applicant must provide the required documents as described on the application.
5. Applicant must schedule an appointment with the Billing Office.

Water and Sewer Temporary Assistance

Receive up to a $300 credit toward your water and sewer bill once per year.

The City of Portsmouth Water and Sewer customers may receive up to a $300 water and sewer credit if you have a verifiable financial hardship that occurred within the past six (6) months (e.g. major medical expenses, job loss, or a change in marital status).

1. Applicant must reside at the property and have a current water and sewer account at the address on the application.
2. Must be a verifiable financial hardship (see application form below for more details).
3. Applicant must provide the required documents as described on the application.
4. Applicant must schedule an appointment with the Billing Office.